TAMPA, Fla., Nov. 12, 2020 /PRNewswire/ — Black Book Research announced the top information technology advisors and consultants as collected from 705 healthcare providers and organizations in client experience and satisfaction. In total, 42 consultant firms received crowd-sourced evaluations from the polls conducted Q2 to Q4 2020.
CynergisTek was rated highest among competing firms in Cybersecurity Assessment, Audit, Strategy and Implementation advisory firms globally. Other cybersecurity consultant and advisory firms that received client recognition and feedback are, in alphabetical order, Accenture, Advisory Board (Optum), ATOS, AT&T, Booz Allen Hamilton, Blackberry, Clearwater Compliance, Deloitte, EY, HPE, IBM, Impact Advisors, KPMG, Mandiant Fireeye, Guidehouse (Navigant) , Pondurance, Fortified, Secure Digital Solutions, The HCI Group, and Tyler Cybersecurity.
Black Book Market Research LLC measures customer satisfaction across 20 consultant-centric, copyrighted key performance indicators: level of advisory expertise on subject matter, innovation, training, engagement successes, expertise with governance and organizational structure, strategic engagement customizations, vendor agnostic identification and selection processes, values and integrity, objectivity in advisement, scalability, marginal value adds, client care, accountability and trust, reliability, consultant firm viability and management stability, return on investment, quality of recommendations, process improvement tools, and marketing brand image.
The survey methodology and full listing of healthcare consultant and advisory firm rankings in each category, as well as cybersecurity services and software vendors, can be found at Black Book’s website – www.BlackBookMarketResearch.com.
About Black Book
Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the consultants and advisory firms covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.
In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user-level staff, financial leaders, executives and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers and, in 2015, launched panel surveying of healthcare consumers.
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SOURCE Black Book Research