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Can Financial Institutions Win Back Payers?


DUBLIN, Feb. 12, 2021 /PRNewswire/ — The “U.S. Bill Pay Market: Can Financial Institutions Win Back Payers?” report has been added to ResearchAndMarkets.com’s offering.

Consumers’ demands and expectations for bill pay created the shift towards digital interfaces and also an expectation around a choice of payments and greater transparency regarding payment status. Their expectations are often better met through biller solutions, not banking platforms.

With improved technology for financial institutions, there is an opportunity to bring consumer bill payers back and provide enhanced convenience through a single, consolidated tool.

Highlights of the report include:

  • Review of the payment methods and channels that consumers are using today to pay bills
  • Estimates and forecast for bill pay activity by paper, card and other electronic methods
  • The impact of COVID-19 on bill pay
  • Discussion of the gap between payments used to pay bills and the payment types consumers prefer
  • Payment methods in the subscription based model
  • Consolidation of fintech bill pay solution providers by processors

Expert Quote

“More modern options for bank bill pay that include better notifications and payment choice will help to bring consumers back to financial institutions’ bill pay platforms. Bill pay is a critical component to securing consumers’ preferred financial institution status. But I don’t expect that consumers will return to their financial institution to pay bills at same level experienced 10 to 15 years ago. Consumers have created the habit of paying directly with billers and the way that consumers establish services today, including the rise of the subscription model, supports more direct-to-biller activity,” comments Sarah Grotta, Director, Debit and Alternative Products Advisory Service

Key Topics Covered:

1. Executive Summary

2. Introduction

3. The U.S. Bill Pay Market Edges Closer to $4 Trillion

  • COVID-19 and bill payments

4. Payment Choice can be a Matter of Necessity, not Preference

  • Real-time payments are beginning to be added as yet another payment option

5. The Financial Institution vs. Biller Environment

6. The Way Consumers Buy Services Shifts Payments towards the Biller

7. What Payment Providers are Doing

8. Conclusion

9. References

Companies Mentioned

  • ACI
  • Early Warning
  • FIS
  • Fiserv
  • Mastercard
  • The Clearing House

For more information about this report visit https://www.researchandmarkets.com/r/gugp2w

Media Contact:

Research and Markets
Laura Wood, Senior Manager
[email protected]

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SOURCE Research and Markets

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